Master of Business Administration in e-Governance

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Browsing Master of Business Administration in e-Governance by Subject "COMPUTER SCIENCE AND ENGINEERING-Dissertation"

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    item: Thesis-Abstract
    Factors for LGN usage by staff officers of divisional secretariats in Colombo district
    Roshini, SS; Nanayakkara, V
    Lanka Government Network (LGN) is the common infrastructure and the link that provides secure and reliable connections between government entities and e-government initiatives. E-mails and VoIP phones are the main facilities provided by Lanka government Network. It is obvious that the Colombo district is the pioneer of e-government implementation in Sri Lankan divisional administration due to its superior leadership and readiness to practice e-government initiatives. Though ICTA has provided LGN facilities, some observations and survey reports reveal that these facilities have not been fully utilized. The technology acceptance of the staff officers is determined for the purposes of this study through the usage of Lanka Government Network. The main objective of this research is to determine the present usage level and the difficulties in usage of LGN e-mails and VoIP phones. The research is focused on strategies for motivating LGN usage. In the Literature review the relationship among ICT usage, Perceived Ease of Use, Perceived Usefulness and the skills and knowledge of the officers has been discussed using the Technology Acceptance Model (TAM). Information was gathered using questionnaires and interviews, from a sample of sixty staff officers covering each divisional secretariat of the Colombo District. Questionnaires were distributed to forty five subjects to determine the usage level, ease of use, frequency usage and reasons for not using e-mails and VoIP phones. Fifteen officers were interviewed separately to find out the reasons why they have never used the above facilities and their requirements by way of facilities and training. It was concluded that the low usage of VoIP phones indicates that it is not a satisfactory device for communication. It was felt by the majority of the staff officers that it would be easier to use the LGN e-mails. Most of the officers are qualified in ICDL. The staff officers feel positively about the Ease of Use of LGN e-mails, but frequency usage of LGN e-mails and VoIP phones are at a disheartening rate.
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    item: Thesis-Abstract
    Study of factors affecting the increase of information communication technology infrastructure maintenance cost in the public sector organizations of Sri Lanka : a case study
    Rohana, HOD; De SIlva, C
    Knowledge creation can be defined as a dynamic human process of justifying personal belief and skill in a search for the “truth.” The knowledge skilled person in an organization is an asset which cannot be included in the balance sheet. One ofthe key requirements of the public sector is to provide knowledge-based goods and services for the general public towards the development process of Sri Lanka. It is believed that sufficient experience in the area of work and extensive training will contribute to achieving the said goal with the assistance of public sector employees. The skills of the public sector employees, who acquired training domestically and internationally, will be vital to bridge any gaps in achieving the development goals of Sri Lanka within the knowledge-based economical environment. Sharing the acquired knowledge, particularly training acquired in overseas countries, with all other public sector employees will make a value addition to the training that they had. Studying the existing systems in the Sri Lankan Public sector giving special attention to the public value of having Knowledge Processing Systems based on the feedback on foreign training is one of the main objectives of this research. This work also proposes a Knowledge Processing System to facilitate key activities of knowledge sharing ifthey are not already available. Based on a wide literature survey, a Framework for a Knowledge Processing System for feedback on foreign training for the public sector was identified as part of this research. In this framework, the main variables are Organization Cultures, Organizational Structure, Technology, Policies, Training, Knowledge Assets, Performance of Sharing Training Feedback. Research findings include observations about the public value knowledge sharing and key aspects that can be incorporated in order to effectively utilize a Knowledge Processing System for sharing feedback on foreign training for Sri Lankan public sector employees.