Master of Business Administration in e-Governance

Permanent URI for this collectionhttp://192.248.9.226/handle/123/48

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Browsing Master of Business Administration in e-Governance by Author "Nanayakkara, V"

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    item: Thesis-Abstract
    Factors for LGN usage by staff officers of divisional secretariats in Colombo district
    Roshini, SS; Nanayakkara, V
    Lanka Government Network (LGN) is the common infrastructure and the link that provides secure and reliable connections between government entities and e-government initiatives. E-mails and VoIP phones are the main facilities provided by Lanka government Network. It is obvious that the Colombo district is the pioneer of e-government implementation in Sri Lankan divisional administration due to its superior leadership and readiness to practice e-government initiatives. Though ICTA has provided LGN facilities, some observations and survey reports reveal that these facilities have not been fully utilized. The technology acceptance of the staff officers is determined for the purposes of this study through the usage of Lanka Government Network. The main objective of this research is to determine the present usage level and the difficulties in usage of LGN e-mails and VoIP phones. The research is focused on strategies for motivating LGN usage. In the Literature review the relationship among ICT usage, Perceived Ease of Use, Perceived Usefulness and the skills and knowledge of the officers has been discussed using the Technology Acceptance Model (TAM). Information was gathered using questionnaires and interviews, from a sample of sixty staff officers covering each divisional secretariat of the Colombo District. Questionnaires were distributed to forty five subjects to determine the usage level, ease of use, frequency usage and reasons for not using e-mails and VoIP phones. Fifteen officers were interviewed separately to find out the reasons why they have never used the above facilities and their requirements by way of facilities and training. It was concluded that the low usage of VoIP phones indicates that it is not a satisfactory device for communication. It was felt by the majority of the staff officers that it would be easier to use the LGN e-mails. Most of the officers are qualified in ICDL. The staff officers feel positively about the Ease of Use of LGN e-mails, but frequency usage of LGN e-mails and VoIP phones are at a disheartening rate.
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    Feasibility of using eLearning in capacity building of ICT trainers and delivery of eLearning courses in TVET sector in Sri Lanka
    (2016-07-15) Jayalath, JADJ; Nanayakkara, V
    Capacity building of instructing staff in Technical Vocational Education and Training (TVET) sector in Sri Lanka is a prevailing difficulty. Trainer competencies on technology are to be continuously upgraded to match the industry developments. Geographical distribution of the trainers throughout the country adds more complications for fulfilling this need of on-going, real time training of the trainers. Therefore this research has been focused on analyzing whether eLearning is a better alternative to deliver trainer training programs for ICT trainers in the TVET sector. Further the feasibility of converting some selected training courses in to eLearning based material is evaluated. The existing literature was reviewed to identify the major requirements of conducting trainer training programmes and delivering such programmes in eLearning environment. Based on the identified requirements, a questionnaire survey was conducted for main stakeholders namely trainees, trainers and TVET administrators. The survey was conducted according to a sample selected from the population using simple random sampling method. An extensive analysis of the collected data was the basis for final recommendations. From the survey, several favorable indications were revealed in the areas of English language ability, effectiveness of training delivery and trainers with good educational background which are plus points for implementation of eLearning. The need for trainer training is specially elaborated in the areas of eLearning strategy, technology and the technical support on learning management systems. The need for awareness in eLearning is identified in many instances of the research outcome. When considering the outcomes from all three categories, there is a very high potential to change the traditional course delivery methodology to eLearning. Several recommendations in the broad areas of infrastructure, training and institutional requirements were made for the development and implementation of eLearning in TVET sector in Sri Lanka. Infrastructure development was a key recommendation with setting up of centralized server facility including internet connection to every ICT training center. Trainer capacity building and thereby converting traditional training course modules to eLearning based materials were some important recommended activities.
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    item: Thesis-Abstract
    Human resource change management for e-government implementations in Sri Lanka
    (2016-07-12) Jeewamala, YKS; Nanayakkara, V
    Change Management is an essential factor for e-government implementations. Therefore the aim of this research is to explore human resource change management in e-government implementations. The writer first studied the existing HR change management models. This research expects to identify the relationship between HR change management and e-government implementation and effectiveness of HR change management approaches for e-government implementation. Five e-government implementations were selected for this study. In the Sri Lankan scenario, change management can be seen as a new concept for the government sector. The experiences of other countries have established the importance of suitable change management approach for e-government implementations. Therefore to identify a suitable HR change management approach, the writer reviewed HR CM models, HR change management practices internationally and change management experiences of e-government implementations in Sri Lanka. Through this method it is expected to arrive at a suitable HR change management approach for e-government implementation in Sri Lanka. The literature review revealed some factors related to the change management in several organizations. Based on factors and strategies identified through the literature review as well as experiences of the author a change management approach was adopted for this study. Bases on this approach, the author drew up questionnaires for interviewing respective change management consultants/teams, project management committee members. Data was also collected by interviewing system users/ project implementation team members based on the questionnaire and observing documents. After analyzing the data and information collected and evaluating the results, it was revealed that the activities of proposed change management approach was used in e-government implementations in Sri Lanka but not to same extent in all projects. The success factors identified in the literature review can be observed in e-government implementations and some new success factors also can be observed. They also were recommended. According to the observations and results of this study, some suggestions have been given for further studies.
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    item: Thesis-Abstract
    Impact of training in ICT capacity building on E-government service delivery improvement
    (2015-01-29) Rodrigo, MCL; Nanayakkara, V
    In this exploratory study the relationship between human resource training and organizational performance in a complex public organization of the Divisional Secretariat which is considered as ‗One Stop Shop‘ for many government services to the citizen in Sri Lanka was explored. Drawing from a wide range of theoretical literature and also based on my observations as an ex Divisional Secretary, the study was focused on the complexities involved in reconciling organizational performance and employee motivation/ satisfaction through training for improved e-service delivery at the local level. Using the theoretical insights of different theories and models related to the topic, the main findings of this study indicate that there are good potentials in human resource at the Divisional Secretariat to achieve e-Government objectives if it is suitably and adequately tapped and developed. Also, contrary to the existing literature on negative perception and attitude of political authorities and organizational managers as well as the staff at the public office regarding e-Service delivery, the research findings suggest that their attitude and readiness to embrace e-service delivery and strategic training and capacity building would resolve the existing issues at the Divisional Secretariat. The recommendations/ suggestions made at the end of this research document are expected to be implemented by policy makers and organizational leaders to make the required shift of existing service delivery paradigm to expected e-Service delivery paradigm.