Management model for maintenance of apartments in Sri Lanka : an application of ISO 9001 : 2000 quality management system

Abstract

In the past few years a boom in the development of residential apartments or condominiums is experienced. Condominium Management Authority (CMA) being the government agency overlooks and controls the matters arising with apartments. Management Corporation (MC) of each apartment has to manage maintenance of apartment. The obvious fact in the condominiums in Sri Lanka is the prevailing management of maintenance does not meet the standards and it results poor maintenance of apartments. This research introduces a management model for maintenance of apartments which reasonably satisfies conditions in ISO 9001:2000, Quality Management System. The objective is to present this to CMA to implement and control upon MCs of apartments. Understanding the difficulty of introducing a new management system for maintenance of apartments, first a model to address conditions in Thai Foundation Quality System Standard (TFQSS) was developed. In the model four processes (Inspection, Rectification, Review and Corrective Action for nonconforming events) are included. Each of these processes contains inputs, outputs and mechanisms to convert the inputs into outputs. The out put of one process is a input of the next process. Those inputs, outputs and mechanism are defined to satisfy the ISO 9000: 2000 Quality Management System. To verify the applicability of new management system, quality manual has to be prepared. This document reveals whether, where and how ISO 9001:2000 conditions are satisfied. Furthermore to find out the practical difficulty of its implementation, discussions were carried out with expertise in four categories such as maintenance related, ISO related, apartment maintenance stakeholders and other. Based on the studies and verification on applicability, it recommends that this management system for maintenance of apartments is viable for CMA to implement and overlook upon the MCs of apartments in Sri Lanka.