R(P)Aban: A Software Process for Robotic Process Automation Projects

Abstract

Advancement of the software industry and artificial intelligence made the way to Robotic Process Automation (RPA). Business processes with structured, rule-based and repetitive tasks that produce definitive outputs are candidates for automation using RPA. RPA improves accuracy and productivity while reducing cost. However, still the industry fails to identify a suitable RPA delivery approach and 30% - 50% of the RPA projects fail due to unmatched delivery approach. In this paper, we propose an RPA delivery approach named R(P)Aban. R(P)Aban is derived based on an extensive study of RPA implementations by a multinational, service-based organization. We identified the best fit RPA delivery approaches based on a set of interviews with the RPA implementation teams. The proposed framework could be used to eliminate RPA project failures, as well as improve the project performance while reducing the cost.