Browsing by Author "Fernando, MDS"

Filter results by typing the first few letters
Now showing 1 - 1 of 1
  • Thumbnail Image
    item: Conference-Full-text
    Determinants of integrated citizen-centric e-services in the public sector of Sri Lanka
    (IEEE, 2022-07) Fernando, MDS; Perera, C; Rathnayake, M; Adhikariwatte, V; Hemachandra, K
    This study aims to develop a conceptual model that could be adopted for the development of the existing e-government framework in Sri Lanka with the use of a more citizen-centred approach. Policy and Governance, E-government Service Quality, Information Technology Infrastructure and Organizational Commitment were identified as the most influential factors to implement a successful citizen-centred e-government framework. The study was carried out considering both users and nonusers of existing e-government services. As the findings unveiled, the most influential factor for existing users is the e-government service quality, whereas that of nonusers is the organizational commitment to the adoption of citizen-centred e-government services in Sri Lanka.