WCS - 2021

Permanent URI for this collectionhttp://192.248.9.226/handle/123/16511

Proceedings of the 9th World Construction Symposium 2021 on Reshaping construction: Strategic, Structural and Cultural Transformations towards the 'Next Normal'

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Browsing WCS - 2021 by Author "Dissanayake, P"

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    item: Conference-Abstract
    Comparison of skills between Sri Lankan and foreign construction labour
    (2021-07) Manoharan, K; Dissanayake, P; Pathirana, C; Deegahawature, D; Silva, R
    Construction significantly influences a country’s economy. The labour efforts are the lifeblood of construction operations. The construction industry has been facing many challenges due to skill shortages in many countries. This study aimed to compare the work-related skills of Sri Lankan labour against foreign labour forces. A qualitative study methodology was adopted through literature reviews and expert interviews to identify the labour skills which influence the productivity of construction operations. The interviews were conducted in two categories. The first category focused on identifying significant labour skills, the second category was conducted to compare the labour skills between Sri Lankan and foreign labour. Chinese, Indian, Bangladeshi, Nepalese, Saudi Arabian, Malaysian and Korean labour forces were considered in the pair-wise comparison process. Statement categories and codes were developed to perform this qualitative comparison. The overall results show the need of developing cognitive and self-management skills of Sri Lankan labourers, where the transferable skills are not much important. The study pointed up the importance of developing technical skills of Sri Lankan labour in concreting, bar bending, plastering, tiling, welding, electrical work and equipment handling, to reach the levels of leading foreign labour forces. Labourers’ commitment, punctuality, participation, self-motivation and problem solving were the significant self-management skills in this regard. Kappa statistics resulted in the inter-rater reliability of these findings at a substantial level. The study outcomes can be helpful for the skills development authorities to take actions for filling the skills gap, and also for some foreign construction sectors in similar scenarios
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    item: Conference-Abstract
    Customer loyalty towards sustainable hotels: case studies in Sri Lanka
    (2021-07) Silva, L; Dissanayake, P; Kumarasiri, B; Soorige, D
    The hotel sector is directly combined with customer loyalty as it has become increasingly obvious by incorporating its’ antecedents with customer satisfaction and trust. Customer loyalty is influenced by customer satisfaction of hospitality service when it is significantly related to service quality. Sustainability is an important concept that can adapt to achieving customer loyalty in the Sri Lankan hotel sector. Indeed, most conventional hoteliers in Sri Lanka do not have the idea of success in achieving customer loyalty through the sustainability concept. Also, despite the abundance of research on the concept of sustainability, a gap in literature could be identified, when it comes to analysing the customer loyalty aspects toward sustainable hotels in Sri Lanka. This study is therefore aimed to bridge the gap that exists in the literature to prove the success of adopting the concept of sustainability in achieving customer loyalty. A qualitative research approach with two case studies was used to achieve the aim of the study. The selected cases include two green-certified five-star hotels which are under the topmost sustainable hotels in Sri Lanka according to Sri Lanka Tourism Development Authority. A total of 10 interviews were conducted from both cases. The collected data were analysed using content analysis. The customer loyalty aspects were identified on the deriving basis of self-influence factors of customers and their consideration of benefits in sustainable hotels. The study unveils an analysis of the interconnection between sustainable hotels and customer loyalty. The findings provide the path to conventional hotels to identify the success of implementing sustainability concept in achieving customer loyalty.